Privacy Policy

Effective Date: September 15, 2026

First Response Water Damage respects your privacy and is committed to protecting the personal information you provide when visiting firstresponsewaterdamage.com, contacting us, requesting services, or otherwise communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices available to you regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Telephone number
Property or service address
Information submitted through our contact forms
Details regarding water, smoke, odor, sewage, or other property damage
Information you provide when requesting an inspection, estimate, emergency response, or other service
Communications you have with us by telephone, email, text message, or through our website

We may also automatically collect certain technical information when you visit our website, such as:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of your visit
General website usage information

This information may be collected through cookies, analytics technologies, server logs, and similar technologies.

How We Use Your Information

We may use the information we collect to:

Respond to inquiries and service requests
Contact you regarding water damage, smoke damage, odor removal, remediation, or related services
Schedule inspections, evaluations, or service appointments
Provide customer service
Communicate with you regarding an existing or potential project
Send service-related telephone calls, emails, or text messages
Maintain records of customer communications and services
Improve our website and services
Monitor website performance and usage
Protect against fraud, misuse, or security threats
Comply with applicable legal and regulatory requirements

Text Messaging and SMS Communications

If you provide your mobile telephone number and consent to receive text messages from First Response Water Damage, we may send you SMS or text messages relating to your inquiry, service request, appointment, project, account, or other communications with our company.

By opting in to receive text messages, you authorize First Response Water Damage to send text messages to the mobile number you provided. Message frequency may vary depending on your communications and service needs. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing goods or services.

You may opt out of receiving text messages at any time by replying STOP to a message from us. After submitting an opt-out request, you may receive a final message confirming that you have been unsubscribed.

For assistance regarding text messages, reply HELP or contact us using the information provided below.

Wireless carriers are not liable for delayed or undelivered messages.

Mobile Information and SMS Consent

We do not sell or rent your mobile telephone number or SMS consent information.

Mobile information, text messaging originator opt-in data, and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with vendors or service providers that assist us in delivering text messages or providing communications services on our behalf. Such providers may use the information only as necessary to provide services to First Response Water Damage.

Your decision to opt out of text messages does not prevent us from contacting you through other methods you have authorized, such as telephone or email.

Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, measure website performance, and improve the user experience.

Cookies are small files placed on your device by websites you visit. Depending on your browser settings, you may be able to block, limit, or delete cookies. Disabling cookies may affect certain website functions.

Analytics and Third-Party Services

We may use third-party services to help operate our website, analyze website traffic, process communications, host website content, or provide other business services.

These providers may receive information necessary to perform services on our behalf. Their handling of information may also be governed by their own privacy policies.

Our website may also contain links or embedded content from third-party websites or platforms. First Response Water Damage is not responsible for the privacy practices of third-party websites.

How We Share Information

We may disclose personal information when reasonably necessary to:

Provide services requested by you
Work with contractors, vendors, technology providers, or other service providers supporting our operations
Protect the rights, property, or safety of First Response Water Damage, our customers, or others
Comply with a subpoena, court order, legal process, or government request
Investigate suspected fraud, misuse, security incidents, or unlawful activity
Complete a business transaction involving a merger, sale, restructuring, or transfer of company assets

We do not sell personal information in the ordinary course of our business.

Information Related to Insurance Claims

If you ask us to assist with property damage or an insurance claim, we may collect or receive information related to the property damage, insurance carrier, claim, adjuster, scope of work, or related documentation.

Where appropriate and authorized, information may be shared with insurance companies, adjusters, contractors, consultants, or other parties involved in evaluating or completing the requested work.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, or information-storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and customer records, resolve disputes, comply with legal obligations, enforce agreements, and protect our legitimate business interests.

Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include the right to request access to, correction of, or deletion of certain personal information.

You may also ask us to stop certain communications.

To submit a privacy request, contact us using the information listed below. We may need to verify your identity before completing certain requests.

Email Communications

If you receive promotional email communications from us, you may request to stop receiving those communications by following any unsubscribe instructions included in the email or by contacting us directly.

We may continue to send communications that are necessary to respond to your inquiry, provide requested services, or communicate about an existing project.

Children’s Privacy

Our website and services are intended for adults seeking property damage and restoration-related services. We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, or applicable laws.

When this Privacy Policy is updated, the revised version will be posted on this website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

First Response Water Damage
17214 174th Ave SE
Renton, WA 98058

Phone: 206-759-2315
Email: firstresponsewaterdamage@hotmail.com
Website: firstresponsewaterdamage.com